FAQ
What types of jewelry do you sell?
We offer a variety of beautifully designed necklaces for men and women, meaningful message cards, and unique gifts for special occasions
What materials are used in the necklaces?
Our necklaces are made from high-quality materials, including stainless steel and rose or 18k gold finishes, ensuring both durability and a stunning appearance.
What sizes are your necklaces?
Most of our necklaces come with adjustable chains ranging from 18 to 22 inches to ensure a perfect fit.
Do your necklaces tarnish or fade?
Our necklaces are designed to resist tarnishing and fading, ensuring they remain beautiful for years to come with proper care.
How long will it take for my order to arrive?
Typically, orders are processed within 2-5 business days. Shipping times vary depending on your location, but most customers receive their orders within 7-10 business days.
Do you ship internationally?
Yes, we ship worldwide! Shipping fees and delivery times will depend on your location.
How do I know if my order was successfully placed?
After placing your order, you will receive a confirmation email with your order details. If you don’t receive this email, please check your spam folder or contact us.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number so you can follow its progress.
What if my necklace arrives damaged?
If your necklace arrives damaged, please contact us within 48 hours with a photo of the damage, and we will gladly replace the item.
What is your return policy?
We accept returns on all items within 10 days of receipt, provided they are in their original condition.
Can I cancel or change my order after placing it?
We are unable to accommodate cancellations or changes after the order has been confirmed. Once an order is placed, it is immediately processed to ensure timely delivery.
Are your necklaces suitable for sensitive skin?
Our necklaces are made with hypoallergenic materials, making them suitable for most people with sensitive skin.
How do I care for my necklace?
To keep your necklace looking its best, avoid exposure to water, perfume, and harsh chemicals. Store it in a dry place when not in use.
Do you offer discounts or promotions?
Yes, we frequently offer sales and discount codes for our customers. Sign up for our newsletter to receive exclusive offers!
Can I use more than one discount code on my purchase?
Unfortunately, only one discount code can be applied per order, and they cannot be combined with sale items.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.
What should I do if I have additional questions?
If you have any other questions, feel free to contact our customer service team via email or our contact form. We’re happy to help!
support@pristinekeepsakes.com
Last updated: July.2024