Shipping

SHIPPING TIMES

We ship most products within 1-4 business days. The following is the average transit time for shipping and does not include the production time. 

  • USA Standard (UPS & USPS): 2-5 days (Excluding Sundays)
  • USA Priority (FedEx): 1-2 days (Excluding Sundays)
  • Canada Standard (UPS): 5-10 business days
  • Europe/International Standard (UPS): 5-12 business days (Excluding Greenland, longer transit time.). (Shipped from USA.)
  • Europe/International Priority (FedEx): 4-6 business days.
    Available for the following countries: Canada, Germany, United Kingdom, France, Sweden, Netherlands, Australia, Belgium, Denmark, Finland, Austria, Norway, Switzerland, Ireland, Spain, Portugal, Italy, New Zealand, Czech Republic, Mexico, and Greenland. (Greenland transit time about 15 days). 

 
Some products ship to the USA only.

Production for these products can take up to 5 business days, once shipped they typically arrive to customers within 2-5 days (Excluding Sundays)

 

GENERAL SHIPPING INFORMATION

All times above can fluctuate occasionally for various reasons, including larger volumes of packages processed than normal, or delays to customs processing. 

Once an item leaves our facility and is handed to the carrier, the shipping process is the responsibility of the carrier.

While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfil requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways. If you have any issues with shipping, you should contact the carrier directly, as we are unable to contact them on your behalf. (you can find contact information below).

If an order has been shipped and the tracking has not been updated 20 days from the date shipped, you may contact Support for further investigation.

 

SHIPPING CARRIERS

For USA domestic orders, we use UPS to the local depot, with USPS as the last-mile partner.

For USA priority orders, we use FedEx.

For Canada orders, we use UPS, running on an equivalent to First Class International service. 
For Europe, UK, and International orders, we use UPS with domestic carriers once inside the destination country.

 

All International domestic mail carriers operate a little differently. Please be aware that some may have reduced tracking facilities.

If you wish to contact the carriers, you may use the following details:

  • USPS: 1-800-275-8777 (Orders in the USA Only)
  • UPS: 1-888-742-5877 (Orders in the USA Only)
  • FedEx: 1-800-463-3339 (Orders in the USA Only)
  • Australia Post: 00 61388479045

 

ADDITIONAL SHIPPING INFO

  • Tracking is available for all USA orders via UPS/Fedex/USPS.
  • Tracking is available to around 36 international countries.
  • The tracking will be uploaded to the order automatically by the end of the day we ship it.
  • All international mail items will show no tracking updates once they have left the USA, until they have cleared customs in the destination country. 
  • USA orders via USPS last-mile includes Saturday delivery.
  • While we make every effort to label our shipments to assist customers with the fastest delivery, if customs charges are applied on a shipment, this is payable by the customer.
  • Pristine Keepsakes does not cover items that are lost or stolen in transit if the package is marked as Delivered by the carrier.
  • If you have issues with delivery, it's possible to file a claim with the carrier.   

 

FAQ

  • The tracking shows "Label Created" for a long time. 

We create shipping labels for orders at the same time the order enters production, but the shipping information will only update once the package is picked up, transported to the carrier shipping hub, and scanned. This means an order needs to be made, packaged, and then transported before an update on shipping will be displayed. During busy periods, you may see "Label Created" for some time as this process is completed, but rest assured your order is being worked on.

  • What does "USPS as the last-mile partner" mean?

UPS will transport the package to the FedEx/UPS depot closest to the customer, from there USPS will come and collect the package and deliver it to the customer's door. This service is very quick, and very flexible, as it allows FedEx/UPS to leverage their best-in-class freight network, and USPS' local delivery services such as Saturday delivery. Put simply, you get the best of both!

  • Is it possible to combine shipping charge when multiple items/orders are going to the same destination?

To make sure we fulfill orders as quickly as possible, some items can take longer to make than others, so we typically ship items in individual packages as soon as the items are produced.

support@pristinekeepsakes.com

Last updated: Aug.2024