Returns / Exchanges

We are committed to delivering high-quality jewelry that speaks your heart. Every item is custom-made, which allows us to provide unique, special gifts for our customers.

We do not accept returns, however, we understand that rare circumstances can occur where an order may not meet our quality standards. In such cases, we will review your request and may offer a free remake.

We encourage customers to reach out to our support team if there are any concerns with their order. Please provide photos of any issues whenever possible so we can work toward a resolution.

Satisfaction is important to us, and we will do our best to address any issues to ensure you are happy with your purchase.

This policy applies to all products and services offered by Pristine Keepsakes and may change without notice. We recommend reviewing this page regularly for updates.

Last updated: Feb.2022